FAQ
Frequently Asked Questions
How long does shipping take?
At Urbandel, we strive to fulfill your order as quickly as possible. Fulfillment typically takes 2-3 business days to receive a tracking number. Please note that this does not include weekends or holidays.
Free Shipping?
We are currently offering free shipping for all our customers! However, due to various factors, we are not able to provide an exact delivery date right at the moment. But rest assured that our team is working tirelessly to ensure your order is processed and dispatched swiftly. Your patience during this time is highly appreciated. Once your order is shipped, we will promptly send you tracking details so you can follow your package's progress.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. Shipping rates and delivery times may vary depending on your location. Please refer to our shipping policy for more information.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package. Simply visit our website and enter the tracking number in the designated field on our tracking page.
What should I do if my package is delayed or lost?
In the rare event that your package is delayed or lost during transit, please reach out to our customer support team at customerservice@urbandel.com. We will investigate the issue and work towards resolving it as quickly as possible.
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. While we cannot guarantee that the address can be changed, we will do our best to assist you.
What shipping carriers do you use?
We work with trusted shipping carriers such as FedEx, UPS, and USPS to ensure reliable and timely delivery of your orders.
Cancellation?
You have a 1 business day window to cancel your order. After this period, cancellations are no longer accepted. You must wait until the delivery is completed and then return the item to receive a full refund.
Do you offer expedited shipping options?
Currently, we do not offer expedited shipping options. However, we are constantly evaluating our shipping services to provide the best experience for our customers.
If you have any other questions or concerns regarding shipping, please don't hesitate to reach out to our customer support team at customerservice@urbandel.com. We're here to help!