1 Year Warranty for Swatch Watches

1 Year Warranty for Swatch Watches

Warranty Coverage:


Urbandel offers a 1-year warranty on all Swatch watches purchased through our website, Urbandel. This warranty covers any manufacturing defects in materials or workmanship under normal use for one year from the date of purchase.


Warranty Terms:


  1. Duration: The warranty period is one (1) year from the original date of purchase.
  2. Coverage: This warranty applies to the watch's movement, hands, and dial.
  3. Exclusions: The warranty does not cover:
    • Battery lifespan
    • Normal wear and tear
    • Damage resulting from improper handling, lack of care, accidents, or misuse
    • Water damage if the watch is not marked as water-resistant
  4. Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, must be presented for warranty service.

Service Process:


If you experience an issue with your Swatch watch covered under this warranty, please follow these steps:


  1. Contact Us: Email our customer service team at info@urbandel.store with details of the issue and your proof of purchase.
  2. Return Instructions: Our team will provide you with return instructions and a return authorization number.
  3. Shipping: Ship the watch back to us according to the provided instructions. We recommend using a trackable shipping method.
  4. Inspection and Repair: Upon receiving the watch, our technicians will inspect it. If the issue is covered by the warranty, we will repair or replace the watch at no additional cost. If the issue is not covered, we will notify you with an estimate for repair costs.

Limitations:


This warranty is void if the watch has been repaired or altered by anyone other than an authorized Urbandel service center. This warranty provides specific legal rights, and you may have other rights which vary from state to state or country to country.


For any questions regarding this warranty or to initiate a claim, please contact us at info@urbandel.store.


Urbandel is committed to providing high-quality products and excellent customer service. Thank you for choosing us for your timepiece needs!